Frequently Asked Questions
Everything you need to know about shopping with Invisible Friend.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. As our fits range from slim to oversized, we recommend comparing these measurements against a garment you already own for the perfect fit.
What is your shipping policy and delivery timeline?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 30-day return and exchange policy. Items must be unworn, unwashed, and in their original packaging with tags attached. Please visit our Returns Portal to start your request.
What materials do you use for your clothing?
At Invisible Friend, we prioritize quality and sustainability. Our collections primarily use organic cotton, recycled polyester, and premium linen blends to ensure comfort, durability, and a lower environmental impact.
How should I care for my Invisible Friend garments?
To maintain the longevity of your pieces, we recommend washing them inside out in cold water and hanging them to dry. Specific care instructions are also printed on the internal label of every garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.